Privacy Policy

This website is owned and operated by Ecoaire (we, us, our). By using the site, you agree to this Privacy Policy, which explains how we collect, use, and protect your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.

Feel free to review this policy regularly. If you have any questions or concerns, you can contact us at: sales@ecoaire.com

1. Information We Collect

We collect personal information only when you willingly provide it—for example, when you:

  • Fill out contact or enquiry forms
  • Sign up for newsletters or updates

Additionally, our website may automatically collect technical data such as your IP address, browser type, and pages visited (via cookies and tracking tools).

2. How We Use Your Information

We use your personal information for:

  • Responding to enquiries or requests
  • Providing services or information you’ve asked for
  • Improving our website and user experience

We do not use your data for marketing unless you’ve expressly given us permission to do so.

3. Sharing Your Information

We will never sell your personal information. We only share your data:

  • When necessary to fulfil your request (e.g., with trusted service providers)
  • If required by law or to protect our legal rights

4. Data Security

We take reasonable steps to secure your personal information against unauthorised access, loss, or misuse. That said, no website can guarantee 100% security.

5. Data Retention

We keep your personal information only as long as needed to fulfil its original purpose, or as required by law. When no longer needed, we will delete or anonymise it securely.

6. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request corrections if it is inaccurate or outdated
  • Ask for your information to be deleted
  • Withdraw consent for processing (e.g., marketing)
  • Object to how we process your data

To exercise any of these rights, please contact us at sales@ecoaire.com

7. Cookies & Tracking Technologies

We may use cookies and similar tools to:

  • Improve website functionality
  • Understand site usage for analytics

You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly as a result.

8. External Links

Our website may include links to third-party sites. We do not take responsibility for the content or privacy practices of those external websites.

9. Policy Updates

We may update this policy occasionally. The most recent version will always be posted here.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, you can reach us at:

Email: sales@ecoaire.com

Address: 24 Patrick Road, Jetpark, South Africa

Phone: + 27 11 397 2162